31650 Privacy Policy — Our Commitment to User Data
This document explains how 31650 collects, uses, stores, and protects the personal information of users on our Malaysia platform. Please read it carefully before using our services.
What Information Do We Collect?
When you register and use the 31650 platform, we collect the following categories of information:
- Account information: full name, email address, phone number, and encrypted password.
- Device & browser information: device type, operating system, IP address, browser type, and access log data.
- Local payment information: transaction details in Malaysian Ringgit (RM) via methods such as Touch 'n Go, FPX, and internet banking. Full card or account numbers are not stored directly by us.
- Cookies & tracking: session data, language preferences, and activity records to enhance the user experience.
- Usage data: pages visited, session duration, games played, and betting history for service and security purposes.
How Is This Information Used?
31650 uses the information collected for the following purposes:
- Verifying user identity and maintaining account security.
- Securely and accurately processing deposits and withdrawals in Malaysian Ringgit (RM).
- Delivering relevant Sports Betting, Live Casino, and entertainment services.
- Sending important notifications related to your account, transactions, or policy changes.
- Improving platform performance and user experience based on usage data.
- Comply with applicable legal and regulatory requirements in Malaysia.
We do not use your information for third-party marketing without your prior consent.
Cookies & Tracking Technologies
The 31650 platform uses cookies and similar technologies to ensure the site functions correctly, identify your login session, and save your preference settings. We use two types of cookies:
- Essential cookies: required for core platform operations such as login sessions and account security. These cookies cannot be disabled.
- Analytical cookies: used to understand how users interact with the platform for improvement purposes. You can block this type of cookie through your browser settings, though some platform features may be affected.
By continuing to use the 31650 platform, you consent to the use of cookies as described above.
Data Storage & Security
All user data is stored on servers protected by SSL encryption and strict access controls. 31650 implements appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Account and transaction information is retained for as long as your account remains active, and for a defined period after account closure to meet legal and audit requirements. Once the retention period expires, data will be securely deleted or anonymised.
While we make every effort to protect your data, no system can guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with the procedures required by applicable law.
Sharing Information with Third Parties
31650 does not sell, rent, or disclose users' personal information to third parties for commercial purposes without your explicit consent. However, we may share information in the following limited circumstances:
- Payment service providers: to securely process deposit and withdrawal transactions in RM.
- Legal requirements: if required by a court order, enforcement body, or competent Malaysian authority.
- Fraud prevention: to protect the integrity of the platform and the safety of other users from fraudulent or illegal activity.
All third parties we work with are bound by confidentiality obligations and their own privacy policies.
Your Rights as a User
As a 31650 platform user, you have the following rights regarding your personal data:
- Access: you have the right to request a copy of the personal information we hold about you.
- Correction: you may request that we correct any information that is inaccurate or outdated.
- Deletion: you may request the deletion of your personal data, subject to applicable legal obligations and security requirements.
- Withdrawing consent: where data processing is based on your consent, you have the right to withdraw that consent at any time.
To submit any user rights request, please contact our support team via email: [email protected]. We will respond within a reasonable timeframe.
Changes to This Privacy Policy
31650 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email. We encourage you to review this page periodically to stay informed of any updates.
Your continued use of the 31650 platform after any policy changes are published constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us with any queries.
Questions About Your Privacy?
Contact our support team or visit the FAQ section for more information.